Aggregated News
When *Sarah and her partner needed fertility testing, it was Monash IVF that the pair turned to.
"Having a quick browse online, Monash IVF was one of the most prominent ones that came up on Google search and after contacting them for initial quotes, they seemed to be priced pretty reasonably," she told the ABC.
But Sarah, who wanted to protect her privacy in this story, and her partner's basic fertility testing soon turned stressful, with the former patient saying she experienced a string of small errors from the company.
"One of the first tests I had done was a blood test. When I went on the day I noticed the nurse had to make some amendments on the form," she explained.
Sarah realised her blood testing form had been filled out incorrectly, with a test that was required missing.
"Given I was just getting a fertility test, I expected this to be pretty standard procedure," Sarah said.
Later, she found out the rebate amount Monash IVF told her she would get for a pelvic ultrasound was incorrect, and that...